infnite heading FAQs

What Shipping Methods Are Available?

Currently we only ship domestically with standard & express shipping available. You can expect your order to have been processed within 48 hours of having placed your order and payment method being validated.

Please ensure you have entered your correct details into the checkout, and note that where items cannot be shipped internationally this is noted on the product’s listing.

Do You Ship Internationally?

No just yet! But we are working on it.

Feel free to send us an email to hi@infnite.com if you have any questions or to see how we may be able to help for individual supply arrangements.

How Long Will It Take To Get My Package?

Within Australia, typically it takes 3-5 working days at most for standard shipping items to arrive and 1-2 working days for express shipping items to arrive.  

International orders are still being set up, and should be available within the month.

Will my food products survive the postage process?

Yes! We have spent considerable effort in designing our foods in such a way that they can be tranported by regular post – and without the use of artificial preservatives.

Where we haven’t yet been able to ensure absolute freshness in our sent foods, we’re we offer ice-packs to be send with your order, or otherwise limit your ability to purchase that item (i.e. We can’t spend pizza bases to the US!)

What Payment Methods Are Accepted?

For online customers, we accept any valid form of payment able to be processed through the PayPal payment gateway available on this website as well as direct deposit (bank transfer).

For wholesale customers, we also accept Cash On Delivery in addition to the above methods, and hold accounts for select approved clients. For more information, get in touch via our Contact Form, or with your rep.

or, Direct Deposit.

For wholesale accounts, please enquire!

How do I place a retail order?

For online customers, simply add products to cart via our Online Store and complete the checkout process, ensuring you have an account with us and that your shipping address is correct. 

I’m a wholesale customer, how do I place an order?

For wholesale customers, login to your wholesale account using our login page. You will then be re-directed to the wholesale login page.

Add items to your cart as you would any other online store, and proceed through the chekcout process. Shipping and payment options when placed from a Wholesale Account will be suitable for wholesale sized orders.

If you have any difficulties, email us at hi@infnite.com.

Our Cancellation and Returns Policy

Relax! Everything here is covered under Infnite Return Policy and Australia Consumer Law.

Food Items

We will immediately refund or replace any everyday grocery item you are not entirely satisfied with.

Please provide your reasons, alongside original receipt (or other proof of purchase) and return your item to us in it’s original packaging, whatever remaining portion of the fo

The cost return postage will not be covered by Infnite.

 

The Australian Consumer Law

The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for. Goods of acceptable quality will be:

– Fit for all the purposes for which goods of that kind are commonly supplied;

– Acceptable in appearance and finish;

– Free from defects;

– Safe and durable.

If goods or services fail to meet a guarantee, the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an ‘abnormal manner’). Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:

– The goods are significantly different from the description, sample or demonstration model shown to the customer;

– The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;

– A reasonable customer would not have bought the goods had they known there was a fault/defect; or

– The goods are unsafe.

If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe or a refund if a repair or replacement is not feasible.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.